Accelya renews long term NDC partnership with United Airlines

United will leverage Accelya’s open and modular software platform

Airline software provider Accelya has announced it has renewed its NDC partnership with US carrier United Airlines.

The multi-year extension “reinforces” Accelya’s position as the world’s leading NDC enabler, according to T2RL data, and a player in bringing customer-centric, open, and modular technology to the airline industry.

The renewed partnership follows a surge in demand for United’s NDC content, with the carrier continuing to harness the power of Accelya’s FLX Passenger Platform to “seamlessly create, differentiate and bundle” its offers across all channels.

With Accelya heavily focused on growing NDC adoption across the industry, they have enabled United to expand its NDC capabilities rapidly, offer continuous pricing content to agents and sell ancillaries that could not be distributed through legacy EDIFACT technology.

The announcement also “solidifies United’s commitment” to encouraging the adoption of its NDC channel.

It follows the carrier’s recent decision to remove Basic Economy fares, designed to work in concert with ancillary sales, from its GDS EDIFACT channels.

“We rely on Accelya’s technology to provide innovative products and services to our customers including Dynamically Bundled Ancillary Offers and Continuous Pricing,” said Glenn Hollister, vice president for sales strategy & effectiveness of United Airlines. 

“United NDC enables an omni-channel customer experience where customers can book travel via a travel agency and receive servicing via the agency, united.com or in the United mobile app without creating ticket control issues and ensuring the travel agency is notified of booking changes made via United channels.”

Sam Gilliland, chief executive officer of Accelya, said: “As the world’s leading NDC enabler, we’re thrilled to see United Airlines further leveraging Accelya’s NDC capabilities.

“We look forward to supporting United’s ambitious distribution strategy as it leverages our modular, cloud-based, airline-first software to further transform its NDC volume capability.”