RoomRaccoon intregrates with Akia to transform hotel guest communication

Users can benefit from a direct API integration with Akia, for personalised guest communication and management

Hotel management system for independent hotels RoomRaccon has partnered with Akia, an guest engagement solution that provides guest messaging software for hotels. 

The partnership aims to "remove any friction in the guest journey while giving hoteliers a single platform to manage all points of contact". 

This is the first two-way integration available to RoomRaccoon users that harnesses text messaging to enhance the guest experience. 

Guests no longer need to download an app or set up logins, streamlining the experience and allowing them to engage with their accommodation provider.

"Empowering RoomRaccoon's global users with the new integration with Akia ushers in an era of unrivalled guest communication and management, setting a new standard for seamless and personalised hospitality,” said Ryan Kanoknukulchai, COO of Akia.

Steven Reffin, head of partnerships at RoomRaccoon, said: “This is a valuable new addition to the RoomRaccoon Marketplace.

“The new integration ensures that guest communication is synchronised with RoomRaccoon’s reservation data in real-time so that hotels can engage with guests in a personalised and timely way. 

“What’s more, by centralising guest communication and reservation management, hotel staff can reduce manual tasks and benefit from optimised operations, elevating the overall guest experience.”